RadiusPoint was contracted to perform a Cost Efficiency Review on $36,000,000 in annual telecom expenses for a Fortune 100 Manufacturing company.  This company has approximately 900 locations worldwide and was seeking the Cost Efficiency Review as well as the Business Process Outsourcing service.

RadiusPoint began work on the Cost Efficiency Review of all invoices and 90 days into the project was able to provide a report that detailed the types of services that each location had and how much was being spent on these services.  Spending was compared to the contract rates and discrepancies were identified.

RadiusPoint sent any contract violations and charges billed in error to the vendor and refunds for the discrepancies were requested.  During the CER process, the enterprise rolled out a pilot program with their locations that included mills and retail establishments. This pilot program involved RadiusPoint performing bill optimizations for twenty-five (25) locations to determine an average of savings per location.

RadiusPoint performed the bill optimizations on some of the largest locations that had equipment issues and on some smaller retail locations. The average savings equaled 24% per location, which equated to $235,758.00 annualized savings over a period of twelve (12) months.

The optimizations allowed this organization to test a small amount of locations and expenses to determine if the time involved would have a significant ROI. It also allowed each location to have a specific inventory of each type of telecom service – all phone numbers and a breakdown of equipment used at each site.  Contracts and maintenance programs were analyzed and recommendations were made to move to corporate contracts, which allowed for greater savings enterprise wide.

Cellular Project
With the success of the one-time Cost Efficiency Review and the ongoing Business Process Outsourcing services, RadiusPoint was asked by this client to manage thousands of their corporate cellular users including the contract terms for each user. They were in the process of implementing two corporate contracts with Verizon Wireless and Cingular Wireless and they requested that RadiusPoint audit all past invoices to clear up any billing discrepancies and obtain any necessary credits. They then contracted with RadiusPoint to manage the process of moving each user over to the new contracts.

RadiusPoint managed the Exception report for any users that were unable to move to the new contract immediately and began processing the corporate invoices on a monthly basis and pinpointed those users that were using a company outside of corporate allowances.

RadiusPoint also audited and identified users using the Purchase card system to pay their invoices.  Due to the number of cellular users this company had, they requested that RadiusPoint perform a special service for end-users. They were concerned that most of the employees would not remember to pull their cellular invoices so RadiusPoint recommended that each user be sent their invoice on a monthly basis.  RadiusPoint developed the software needed to specifically perform the function of pushing the invoice, including call detail, to each user on a monthly basis.

RadiusPoint also recommended that wording be added to the email that assisted the user in identifying any personal usage and directions on how to reimburse the company for this usage. This created a small revenue stream for their cellular department.


Amazing Results
RadiusPoint was able to collect more than $450,000 in refunds for this organization.The company was so pleased with the process and ease of use for this project that a request was made for RadiusPoint to manage another $9,000,000 in allocations on a monthly basis. This involved creating specific reports for the client to enable each end user and then the department to be charged specific corporate wide charges.

Breakdown of Services under the Business Process Outsourcing Agreement:
$36,000,000 including Data - $ 500,000, Long distance - $1,000,000, Equant Internet - $500,000, UUNET Internet - $500,000, and Local service.
Expanded contract to include monthly Allocations of $9,000,000